Privacy Policy

Last Updated: December 2, 2025

1. Introduction

Toto ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). We understand the sensitive nature of mental health data and take your privacy seriously.

2. Information We Collect

Information You Provide

We collect information that you voluntarily provide when using the App, including:

• Account Information: Email address, username, and password
• Profile Information: Optional demographic information and preferences
• User-Generated Content: Journal entries, mood logs, exposure tracking data, and notes
• Communication Data: Messages you send through AI chat features (premium only) and support inquiries
• Progress Data: Completion of program modules, usage patterns, and activity within the App

Automatically Collected Information

When you use the App, we automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Features accessed, time spent in the App, interaction patterns
• Technical Data: IP address, browser type, app version, crash reports

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the App's functionality
• Process your subscription and manage your account
• Deliver personalized content and features
• Provide AI chat support (premium feature)
• Analyze usage patterns to improve user experience
• Send important updates about the App or your account
• Respond to your support requests and feedback
• Detect, prevent, and address technical issues or security concerns
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: We share data with trusted third-party service providers who help us operate the App (e.g., cloud hosting, analytics, payment processing). These providers are contractually obligated to protect your data.
• AI Service Providers: When you use premium AI chat features, your messages are processed by third-party AI services. We use providers with strong privacy commitments.
• Legal Requirements: We may disclose information if required by law, legal process, or to protect our rights and safety or that of others.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Important: We never share identifiable mental health data with advertisers or use it for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Limited employee access to personal data

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal purposes.

You can request deletion of your account and data at any time by contacting us at totomindhelp@gmail.com.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications (we send very few)

To exercise these rights, contact us at totomindhelp@gmail.com.

8. Children's Privacy

The App is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will delete that information.

Users between 13 and 18 should use the App with parental consent and supervision.

9. Third-Party Services

The App uses the following third-party services:

• Apple App Store: For app distribution and payment processing (subject to Apple's privacy policy)
• Cloud Storage Providers: For secure data storage
• AI Services: For premium chat features (your conversations are not used to train AI models)
• Analytics Services: For understanding app usage and improving features

These services have their own privacy policies. We encourage you to review them.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that your data receives adequate protection.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information. We do not sell personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the App or on this website, and updating the "Last Updated" date. Your continued use of the App after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: totomindhelp@gmail.com